COVID-19 & TELEHEALTH

The COVID-19 pandemic is unlike anything our generation has experienced before, and these are challenging times for everyone; emotionally, socially and financially.  At Southern Child and Family Psychology, we are committed to continuing to provide the same level of specialised, evidence-based treatment for our clients and families during this difficult time. 
 
However, we also acknowledge the increasing importance of social distancing measures during the COVID-19 pandemic, as stipulated by the Department of Health and the Australian Government. 

As such, we have made the decision to temporarily cease face-to-face appointments. 
​Until further notice, all services will be provided via telehealth using videoconferencing or telephone. ​

What is Telehealth?

A telehealth session is a session conducted via a live video and audio connection.  Many people may have had experience with video calls through FaceTime or Skype with family and friends.  We will primarily be using Zoom videoconferencing for telehealth sessions.  You will be sent an email at the beginning of your appointment with a link to join your Zoom session.

Telehealth enables individuals to stay home and practice social distancing measures whilst continuing to look after their mental health and wellbeing.  While some aspects of sessions will inevitably be different, rest assured that there is much good work that can be done over telehealth, and our clinicians are busy working on fun and engaging ways to help our younger clients adjust to telehealth.

Using Telehealth

There may be technical difficulties at times with telehealth, as businesses across the country all move online and there are additional pressures placed on internet bandwidth.  We ask for your patience during this time of transition, and please feel free to contact us with any questions or queries regarding telehealth.  You will be sent instructions for accessing your telehealth session with your SMS appointment reminder.

Telehealth, Medicare, NDIS & Private Health

Medicare rebates, private health rebates, and NDIS funding will all still be applicable with telehealth sessions.  

​Stay Safe


Please note that this is a temporary change to our service in response to the COVID-19 crisis.  We will continue to monitor the situation and will update you with any changes.  Thank you for your understanding, and we look forward to continuing to work with you during this difficult time.  Stay safe.
 
Kind regards,
The Southern Child & Family Psychology Team

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